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Departure Schedule

Find out departure information by city and airline.

Arrival Schedule

Find out Arrival information by city and airline.

Dear Customer, Welcome to Addis Ababa Bole International Airport!
Your feedback is important to us and will help our airport to manage better current services and plan future improvements. Therefore, we kindly request you to take a few minutes of your precious time and fill out this questionnaire.
Name :
Flight No :
Destination :
Nationality :
Transit :
Email address :
Phone :

  • ACCESS

    Parking Service

    Availability of baggage carts /trolleys

    CHECK-IN

    Waiting time in check-in queue /line

    Courtesy and helpfulness of check-in staff

    Efficiency of Check-in staff

    Availability of Self check-in kiosks

    Overall satisfaction with check-in service

    PASSPORT CONTROL/IMMIGRATION

    Waiting time in passport check-in queue /line

    Courtesy and helpfulness of Immigration staff

    Level of satifaction with immigration services

    SECURITY

    Waiting time in security screening queue /line

    Courtesy and helpfulness of security staff

    Level of satifaction with secuirty screening services

    WAY FINDING & INFORMATION SERVICES

    Ease of finding your way through the airport/signages

    Availibility of Flight Information Screens(FIDS)

    Courtesy and helpfulness of airport staff (Excluding Check -in, passport control and Security)

    INTERNET SERVICE

    Internet/Wi-Fi access and Ease of connecting

    Speed of internet connectivity

    WASHROOMS AND AIRPORT CLEANLINESS

    Availability of washroom facilities/Toilets

    Cleanliness and quality of toilets

    Cleanliness of Airport terminal

    RESTAURANTS/SHOPS/LOUNGES

    Level of Satifaction with Restaurant services

    Level of Satifaction with Shopping facilities

    Level of satifaction with Business class and Shebamiles lounges

    OVERALL SATISFACTION WITH THE AIRPORT SERVICE

    BEST :
    WORST :
    Any Additional Comments :