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Departure Schedule

Find out departure information by city and airline.

Arrival Schedule

Find out Arrival information by city and airline.

Dear Customer, Welcome to Addis Ababa Bole International Airport!
Your feedback is important to us and will help our airport to manage better current services and plan future improvements. Therefore, we kindly request you to take a few minutes of your precious time and fill out this questionnaire.
Name :
Flight No :
Destination :
Nationality :
Transit :
Email address :
Phone :

  • TRANSIT PROCESSING

    Availablity of necessary information and assisting staff

    Ease of making connections with other flights

    Courtesy,professionalism and helpfulness of transit staffs

    Waiting time in transist processing

    Overall satisfaction with transit processing

    TRANSIT HOTEL

    Transit Hotel/Shuttle bus services (when applicable)

    SECURITY

    Waiting time in security screening queue /line

    Courtesy and helpfulness of security staff

    Level of satifaction with secuirty screening services

    INTERNET SERVICE

    Internet/Wi-Fi access and Ease of connecting

    Speed of internet connectivity

    WAY FINDING & INFORMATION SERVICES

    Ease of finding your way through the airport/signages

    Availibility of Flight Information Screens(FIDS)

    Courtesy and helpfulness of airport staff (Excluding Check -in, passport control and Security)

    WASHROOMS AND AIRPORT CLEANLINESS

    Availability of washroom facilities/Toilets

    Cleanliness and quality of toilets

    Cleanliness of Airport terminal

    RESTAURANTS/LOUNGES/SHOPS

    Level of Satifaction with Restaurant services

    Level of Satifaction with Shopping facilities

    Level of satifaction with Business class and Shebamiles lounges

    OVERALL SATISFACTION WITH THE AIRPORT SERVICE

    BEST :
    WORST :
    Any Additional Comments :